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Description
Reporting to the Operations Manager, the Branch Manager will be accountable for leading projects, building and maintaining client relationships, and leading Field Service Technicians. This position will work closely with the Operations Manager to support specific clients, projects and people; ultimately creating exceptional client experiences through the completion of Field Services projects.
Accountabilities
Develop a strategy to increase brand awareness and prospects for potential new clients
Build and maintain relationships with clients to develop new work and drive repeat business
Cold call as appropriate within geographic area to ensure a robust pipeline of leads and opportunities
Meet potential clients by growing, maintaining, and leveraging the network
Present new services and enhance existing relationships
Identify and meet with decision makers and learn needs and current vendors
Follow up on leads and turn them into profitable opportunities
Maintain the CRM activities, opportunities and forecasting
Participate in trade shows, events and networking functions to build and maintain client relationships and business
Travel throughout assigned territory to call on regular and prospective clients
Develop and improve processes and procedures to continually improve sales capabilities
Prepare and review proposals for projects with the intent to obtain new and repeat client business
Coordination of Project Management
Oversee all aspects of the projects within the region
Plan resources effectively and work collaboratively with other regions to share resources
Ensure proper, complete preparation and execution of scheduled work
Preparation of status and progress reports
Ensure safe work process is executed with each job and a culture of safety is fostered
Ensure completion of reports and follow up with clients to ensure satisfaction and completeness of work
Ensure accurate and timely project invoicing
Ultimate responsibility for client service delivery on all projects
General Office Support
Vehicle Maintenance
Test equipment management
Shipping/Receiving (Logistics)
Local procurement - equipment, supply needs
Assist in preparing quotes, reports, tender packages, and quotations
Manage schedule of local resources
Arrange office maintenance with applicable vendors
Business Objectives
Work collaboratively with Leadership to set objectives aligned with Magna’s overall operating plan, goals for growth in expertise, services and volume
Meet and exceeds company objectives and goals
Work with Leadership to determine yearly budget requirements and meet budget objectives
Work with Leadership to measure department performance as it relates to key metrics such as client maintenance activities, proposal generation, revenue, labour utilization and project margins
People Leadership
Lead a team of Technicians/Engineers in the area
Recruit (with HR) and directly lead new Engineering and Field Service team members
Provide coaching and development to team members to be a source of talent for Magna IV
Effectively provide performance management, recognition, compensation reviews, and performance reviews
Success Measurements
Success measurements will be established in regards to:
Safety
Revenue
Gross Profit Margin
Developing new business
Proposal Generation
Billing Efficiency & Utilization
Required Skills and Qualifications
Electrical Engineering diploma, degree or PSE certification
NETA (International Electrical Testing Association) certification preferred
5+ years’ experience as an Electrical Technologist / Field Technician / Power Systems Electrician preferred
Relevant experience in maintenance, repair, rebuild and troubleshooting of transformers, protective relays and circuit breakers preferred
Proficient knowledge of the principles behind the test equipment used and well-rounded understanding of power systems
Experience in the Installation, commissioning and start-up of power equipment preferred
Experience working with automation & control systems in the power and utilities market is an asset
Possesses hands-on field experience in commissioning, testing or maintaining power delivery equipment; including breakers, switchgear, relays, and transformers preferred
Ability to travel - approx. 25% overnight travel
Must have a valid driver's license
Career-minded individual with proven initiative, client focus and attention to detail
Proficient in Microsoft Windows and Microsoft Office applications
Excellent time management skills (able to work with minimal supervision)
Able to work flexible hours that might include weekends, evenings and holidays
Work as a team player with excellent oral and written communication skills
We thank all interested applicants however, only qualified candidates will be contacted.
About us
Magna IV Engineering is a power & automation solutions provider, founded in 1982. We are specialists in Electrical Engineering, Automation Solutions, and Technical Field Services.
Our focus and robust team composition enables us to deliver superior client experiences across a host of industry segments. Some of our clients have been seeking our expertise since our inception.